Welcome to the official terms and conditions for Westcombe Park Florist's online flower delivery service. Please read these Terms & Conditions carefully before placing an order. By using our website and services, you agree to comply with and be bound by the following terms, which govern all online transactions with Westcombe Park Florist. These terms apply to all customers placing orders for flower delivery in Westcombe Park or the surrounding areas. Should you have any questions, please refer to these terms prior to completing your order.
Unless stated otherwise, the following definitions apply throughout these Terms & Conditions:
To purchase flowers or related products from Westcombe Park Florist for delivery across Westcombe Park and surrounding areas, you must complete the online ordering process on our website. Please ensure all delivery details provided are accurate and complete to facilitate a smooth delivery service.
Orders are considered accepted only after you have completed the online checkout process and have received an order confirmation from us. All orders are subject to availability. We reserve the right to refuse any order for any reason, including, but not limited to, unavailability of products, delivery limitations, or potential violation of these terms.
We may substitute flowers or gift items to ensure your order is fulfilled to the highest standard, where certain products are unavailable, provided such substitutions are of equal or greater value and maintain the intended style and quality. Where significant substitutions are necessary, we will attempt to notify you.
All flower arrangements and products depicted on our website are for illustrative purposes only. While we work to ensure accuracy, there may be slight variations due to seasonal availability and the nature of a handmade product. Each arrangement is bespoke and may not be identical to the images shown. Full product details and descriptions, where provided, are intended to offer as much relevant information as possible.
Payment for all flowers and products from Westcombe Park Florist must be made in full at the time of ordering through the website. Accepted payment methods are those stated at checkout and may include credit or debit cards, and secure online payment gateways.
All prices quoted on the website are in Pounds Sterling (GBP) and are inclusive of VAT where applicable. Our prices are subject to change without prior notice, but such changes will not affect orders already confirmed. You will receive a confirmation of your order and payment once your transaction is successfully processed.
If there is an issue with your payment or if payment is not successfully authorised, your order will not be processed, and you will be notified accordingly.
Westcombe Park Florist provides flower delivery services throughout Westcombe Park and neighbouring areas as specified on our website. When placing your order, you will be prompted to select your desired delivery date and provide full delivery instructions and recipient contact information. It is your responsibility to ensure these details are correct.
We will make every effort to deliver your order on your preferred delivery date. While we aim to meet all delivery times, circumstances beyond our control may occasionally prevent timely delivery. Where this occurs, we will notify you as soon as possible and make alternative arrangements. Delivery charges, where applicable, will be clearly displayed at the time of ordering.
In instances in which delivery is not possible due to incorrect or insufficient address information, the absence of the recipient, refusal to accept the flowers, or other circumstances beyond our control, we reserve the right to charge for re-delivery or treat the order as cancelled in accordance with our cancellation policy.
If you wish to cancel or amend your order, please notify us as soon as possible following placement. We are only able to accept cancellations or amendments prior to preparation and dispatch of your order. Once your flowers or products have been created or dispatched, we may no longer be able to process cancellations or changes.
To request a cancellation or amendment, please refer to the instructions on our website. We will confirm once your request has been actioned. Refunds, where applicable, will be issued to your original payment method within a reasonable period, in accordance with our refunds policy and your statutory rights.
If you cancel an order before it has been prepared or dispatched for delivery, you may be entitled to a full refund. If cancellation is requested after preparation but before dispatch, a partial refund may apply to cover the cost of materials and labour. No refund can be given for orders cancelled after dispatch or for perishable goods that cannot be resold.
Due to the perishable nature of flowers and floral products, returns are generally not accepted. If you are not satisfied with your order, please contact us as soon as possible so we can work to resolve your concerns. Where an order is incorrect, contains damaged items, or does not meet the standards described, we may, at our sole discretion, offer a replacement, partial refund, or full refund, depending on the specific circumstances.
Requests for investigation of issues should be made within 24 hours of delivery, accompanied by clear photographic evidence. Any resolution is offered at the discretion of Westcombe Park Florist and in line with our service guarantees and your consumer rights.
Westcombe Park Florist takes great care in the preparation and delivery of all orders. However, our liability is strictly limited to the purchase price paid for the relevant products. To the maximum extent permitted by law, we do not accept liability for any indirect, incidental, or consequential loss or damage, however arising, in connection with an order or use of our services.
We are not liable for any failure or delay in performing our obligations under these terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics, strikes, breakdown of communications or utilities, or governmental action.
Where we have made a mistake or failed to deliver your order as agreed, our overall liability shall be limited to offering a replacement, re-delivery, or refund up to the amount paid.
All content and materials on the Westcombe Park Florist website, including images, descriptions, design, photography, and logos, remain the sole property of Westcombe Park Florist or its licensors. You may not copy, reproduce, or distribute any part of the website or our materials without prior written permission.
We treat your personal data with respect and in compliance with current data protection regulations. Details of how we collect, use, and safeguard your information can be found in our Privacy Policy, as available on our website.
These Terms & Conditions and all transactions arising from online flower orders for delivery to Westcombe Park and beyond are governed exclusively by the laws of England and Wales. Any dispute or claim related to these terms, the use of the website, or the purchase of products shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend or update these Terms & Conditions at any time, without prior notice. Any changes will be published on our website and are effective immediately upon posting. Your continued use of the website and services following any changes constitutes acceptance of the revised terms. It is your responsibility to review these Terms & Conditions regularly.
These Terms & Conditions apply to all Westcombe Park Florist customers across Westcombe Park and the surrounding delivery areas. By placing an online order, you acknowledge and accept these terms in full. If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
For further information regarding these Terms & Conditions or clarification on any aspect, please consult the Westcombe Park Florist website for additional details, or use the contact form provided for customer service enquiries.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Westcombe Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Westcombe Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
