Returns, Refunds & Complaints at Westcombe Park Florist
Your Fresh Flowers Guarantee
At Westcombe Park Florist, we take immense pride in delivering the freshest flowers to our valued customers in Westcombe Park and surrounding areas. Our commitment to quality ensures that every bouquet or floral arrangement we send out lives up to the highest standards, whether for a household gift or a business occasion. Because we are a trusted local florist, you can purchase with confidence, knowing your satisfaction is our top priority.
Damaged-on-Arrival Policy
Your bouquet should arrive looking vibrant and fresh. In the rare event that your flowers are damaged on arrival, please notify us as soon as possible—preferably within 24 hours of receipt. We kindly request that you retain the original packaging and take clear photographs of both the flowers and the packaging, as this helps us resolve the matter quickly. Our friendly team will then arrange a prompt replacement or refund according to your preference.
Freshness Window
We guarantee the freshness and quality of our flowers for a minimum of 5 days from the delivery date under normal care conditions. To ensure longevity, please follow the care instructions provided with your order. If you believe your flowers have not met our fresh flowers guarantee within this five-day period, please contact us with photographs and your order details. We will address any issues experienced with the utmost urgency.
Refund & Replacement Options
Your delight is our ultimate goal. If your order does not meet expectations due to quality issues or damage, we offer the following resolution options:
- Replacement: We will send a fresh replacement bouquet or arrangement as soon as possible, tailored to your original order.
- Full Refund: If you prefer, we can process a full refund for your purchase. This will be issued via your original payment method within 3–5 business days of resolving the complaint.
- Partial Refund: In cases where only part of your order is affected, we may offer a partial refund as appropriate.
Please let us know your preference when you contact us. If you believe your flowers have fallen short of their freshness guarantee or were damaged, we will always prioritise your satisfaction.
Complaints Process
If you have a concern or enquiry about your order, we encourage you to reach out to us as soon as possible, ideally within 24–48 hours of delivery. This helps us rectify any issues swiftly. Upon receiving your complaint, our dedicated team will thoroughly investigate the matter and keep you updated throughout the process. We aim to resolve most complaints within 2 business days.
For all complaints, please provide the following details:
- Your order number or receipt
- Date of delivery
- Description of the issue
- Relevant photographs, where necessary
Rest assured, as your local Westcombe Park florist, we take all customer feedback seriously and view it as an opportunity to improve our service further.
Our Commitment to the Community
Westcombe Park Florist is proud to serve the households and businesses of Westcombe Park and its neighbouring areas with integrity and care. When you order from us, you are choosing a trusted local florist, passionate about making every delivery special. Thank you for letting us be a part of your important moments.
